Customer & Sales Service Lead (FMCG)

  • Posted: 08/02/2024
  • Job Type: Permanent
  • Location: Deeside
  • Salary: £30,000 to £45,000
  • Industry: Office Support

Rotheram Carrington Recruitment Group are delighted to be exclusively supporting, a FMCG manufacturer, who is looking to take their market by storm.  This is a great opportunity for a proven Customer Service or sales lead individual, to join a small team, with ambitious growth plans, that can offer a clear path to develop your career.

Key Responsibilities:

  • First line customer response across all mediums of communication, verbal and written, co-ordinating and leading the customer service team and manage high volume orders, feasibility and deadline control
  • Manage the Sales Order Process from beginning to the end, including raising all paperwork with all internal and external departments and after sales service management
  • Supervision of the order to cash process – both front and back office
  • Management of commercial agreements on invoice – including price and discount
  • Management of the complaints related sales orders
  • Invoicing and credit/debit  notes management
  • Liaising with internal and external parties and updating the customer throughout the process
  • Communicate with senior management team and assisting with forecast reports and highlighting any issues and resolving before they become a problem
  • Carry out sales reporting and analysis of the accountability for sales agreement management
  • Provide effective administration support for the management team when required


  • High level of competence in Microsoft Office Suite of programs (Outlook, PowerPoint, Word, Excel, Teams)
  • SAP knowledge preferred, but not essential
  • Exceptional communication and customer facing approach, with the ability to work with all levels of the organisation
  • Strong leadership qualities with the ability to influence and drive action
  • Previous experience in sales administration/ sales service
  • FMCG background – essential
  • Knowledge and understanding of best practice and working with retailers
  • Experience of industrial brands and/or private labels
  • Project management capability
  • Stock administration experience
  • Working knowledge of basic accounting
  • Team player, who is happy to work in a small, friendly team and if people need help or are on leave, must be happy to cover


  • Up to £45,000 (dependent on experience)
  • Pension scheme
  • Excellent career development opportunities
  • Looking to recruit for the right person to this full-time, permanent position as soon as possible
  • Free on-site parking

For more information or to apply to this Customer Service Sales Order Lead position, please get in touch, we would love to hear from you! If this job isn’t quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

To apply for this job email your details to

Amy Knowles

Amy Knowles

Associate Director

Email Amy Knowles